Kuidopay Terms of Service
Effective Date: May 18, 2026
Last Updated: May 18, 2026
These Terms of Service ("Terms") govern the use of the messaging services provided by Kuido Technologies, Inc., doing business as Kuidopay ("Kuidopay," "we," "us," or "our").
Kuidopay provides a multi-tenant messaging platform that enables stores, supermarkets, and other businesses ("Merchants") to communicate with their customers through SMS, RCS, and other supported messaging channels.
By using the Kuidopay platform or participating in a messaging program operated by a Merchant through Kuidopay, you agree to these Terms to the extent applicable to you.
1. Messaging Program
Kuidopay provides messaging technology and infrastructure on behalf of participating Merchants.
Each Merchant operates its own messaging program and is responsible for the content of its communications, its customer relationships, and obtaining the required consent from its customers.
Customers may receive promotional messages from a Merchant to which they have expressly subscribed.
Messages may include:
- Promotional offers and discounts;
- Product announcements and updates;
- New product information;
- Store promotions and special events;
- Information about products or services offered by the applicable Merchant; and
- Other promotional communications specifically described during the applicable opt-in process.
The brand or Merchant identified in the messaging experience is the business responsible for the applicable messaging program.
2. Customer Consent
Customers must expressly consent to receive recurring messages from the applicable Merchant before promotional messages are sent.
Consent must be provided directly to the applicable Merchant through an available opt-in process.
Consent to receive messages from one Merchant does not constitute consent to receive messages from another Merchant.
Messaging consent is voluntary and is separate from acceptance of these Terms or any other agreement that is unrelated to messaging.
A customer may withdraw consent at any time.
Kuidopay and its Merchants do not purchase, sell, rent, or transfer messaging consent.
3. Message Frequency
Message frequency varies.
The number of messages a customer receives depends on the messaging activity of the Merchant to which the customer subscribed.
4. Message and Data Rates
Message and data rates may apply.
Customers should contact their mobile carrier for information regarding applicable messaging or data charges.
5. Opt-Out Instructions
To stop receiving messages from a specific messaging program, reply STOP to the message from that program.
After a valid opt-out request, the applicable Merchant will stop sending recurring messages through that messaging program, subject to any messages that may be necessary to process or confirm the opt-out request.
Opting out of one Merchant's messaging program does not automatically unsubscribe a customer from messaging programs operated by other Merchants.
6. Customer Support
For help, reply HELP to the message from the applicable messaging program.
Customers may also contact Kuidopay at:
Email: support@kuidopay.com
For questions regarding a specific offer, product, promotion, store account, purchase, or Merchant relationship, customers should contact the Merchant identified in the message.
7. Merchant Responsibilities
Each Merchant using Kuidopay is responsible for:
- Obtaining appropriate customer consent before sending messages;
- Clearly identifying the Merchant or brand associated with its messaging program;
- Providing accurate information about the types of messages customers will receive;
- Providing required message frequency disclosures;
- Honoring customer opt-out requests;
- Maintaining appropriate records of customer consent;
- Ensuring that its messages comply with applicable laws and regulations;
- Ensuring that its messaging content complies with applicable carrier, platform, and messaging requirements; and
- Responding to customer inquiries regarding the Merchant's products, services, promotions, and offers.
Kuidopay provides the messaging technology and infrastructure but does not control the products, services, offers, promotions, or other content provided by individual Merchants.
8. Prohibited Uses
Kuidopay may not be used to send messages that violate applicable laws, regulations, carrier requirements, messaging platform policies, or applicable acceptable-use requirements.
Merchants may not use Kuidopay to send unsolicited messages, misleading communications, fraudulent content, or content that is prohibited by applicable messaging providers or carriers.
Kuidopay may suspend or terminate messaging services associated with accounts or messaging programs that violate these Terms or applicable messaging requirements.
9. Third-Party Messaging Providers
Kuidopay may use third-party messaging providers, including Twilio, to transmit and deliver SMS and RCS messages.
Messaging delivery is dependent on third-party networks, carriers, messaging platforms, and other service providers.
Kuidopay does not guarantee that every message will be delivered successfully, immediately, or without interruption.
10. Carriers and Message Delivery
Carriers are not liable for any delayed or undelivered messages.
Message delivery may be affected by carrier networks, device compatibility, geographic availability, network congestion, filtering, technical limitations, or other circumstances outside of Kuidopay's reasonable control.
11. Privacy
Kuidopay's collection and use of personal information is described in the Kuidopay Privacy Policy.
Privacy Policy: Kuidopay Privacy Policy
Customers should also review the privacy policy of the Merchant whose messaging program they have joined, where applicable.
12. Customer Relationship with Merchants
Kuidopay provides messaging infrastructure and technology to Merchants.
Kuidopay is not responsible for:
- The products or services offered by a Merchant;
- The accuracy of a Merchant's promotional content;
- Pricing, discounts, or product availability;
- Purchases or transactions between customers and Merchants;
- Returns, refunds, warranties, or customer service provided by a Merchant; or
- Other obligations arising directly between a customer and a Merchant.
Questions regarding a specific Merchant's products, services, promotions, or transactions should be directed to that Merchant.
13. Availability of Services
Kuidopay will use reasonable efforts to maintain the availability and reliability of its platform.
However, the service may occasionally be unavailable or interrupted due to maintenance, technical problems, network issues, carrier restrictions, third-party service interruptions, security incidents, or circumstances beyond our reasonable control.
14. Changes to the Messaging Program
Merchants may modify their messaging programs, including the types of promotional communications they send, subject to applicable consent and messaging requirements.
Where required, customers may be asked to provide new or renewed consent before receiving substantially different types of messages.
15. Changes to These Terms
Kuidopay may update these Terms from time to time to reflect changes to our services, messaging requirements, applicable laws, or business practices.
When we make changes, we will update the "Last Updated" date above.
Continued use of the Kuidopay platform after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
16. Suspension and Termination
Kuidopay may suspend or terminate access to its messaging services if a Merchant or messaging program violates these Terms, applicable law, carrier requirements, messaging platform policies, or other applicable requirements.
Customers may stop receiving messages from a specific messaging program at any time by following the applicable opt-out instructions.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Kuidopay will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the messaging services.
Kuidopay is not responsible for delays, failures, interruptions, filtering, or non-delivery caused by carriers, messaging platforms, third-party providers, network operators, or other circumstances outside of Kuidopay's reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
18. Governing Law
These Terms are governed by the laws applicable to Kuido Technologies, Inc., without regard to conflict-of-law principles, except to the extent otherwise required by applicable law.
19. Contact Information
For questions regarding these Terms or Kuidopay's messaging services, please contact:
Kuido Technologies, Inc.
Doing Business As: Kuidopay
Address: 5765 NW 84th Ave, Doral, Florida 33166
Website: https://ads.kuidopay.com/
Email: support@kuidopay.com
Kuidopay
A messaging platform operated by Kuido Technologies, Inc.
5765 NW 84th Ave
Doral, Florida 33166
United States